Surveys of patient experiences have become a common approach to monitoring and improving quality of health care. Outcome assessment, patient satisfaction, psychometrics, quality of care, scale development It emphasizes practicability and comprehensibility while at the same time providing sufficient information about domains applicable to most patients admitted to medical and surgical wards. Results are presented as 10 scales with good validity and reliability.
The PEQ is a self-report instrument covering the most important subjects of interest to hospital patients. Repeatability was >0.70 for five scales and >0.60 for the remaining scales.Ĭonclusions. Eight scales had a Cronbach alpha coefficient of >0.70, the remaining two were >0.60. We constructed 10 summed rating scales based on factor analysis and theoretical considerations: Information on future complaints, Nursing services, Communication, Information examinations, Contact with next-of-kin, Doctor services, Hospital and equipment, Information medication, Organization and General satisfaction. The surveys included 36 845 patients and 19 578 responded (53%). Patients consecutively discharged from surgical wards and wards of internal medicine. Two postal surveys in a national sample of 14 hospitals stratified by geographical region and hospital size. Two national cross-sectional studies performed in 19. Literature review, focus groups and pilot surveys. To describe the development of the Patient Experiences Questionnaire (PEQ) and to evaluate reliability and validity of constructed summed rating scales.ĭesign.
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